Custom watermark not working

Updated -

If you've applied your custom watermark to photos and don't see 'em, make sure you've done the following:

  1. Check the pixel dimensions of your Original image. We won't apply watermarks to any photo smaller than 801 pixels on the longest side.

  2. Apply your watermark using Customize > Gallery Settings > Photo Protection. Make sure the Apply Watermark setting is toggled to ON, and tick the checkbox that says, "Watermark all photos in this gallery?" Save!

  3. Give it time! Watermarking can take a few minutes but you can check back later and refresh the page.

  4. This sounds obvious, but make sure that you've picked the correct watermark to apply. It may take a few tries to get it looking right, but you can always edit or delete unwanted watermarks from the Business tab in your Account Settings, under "Branding."

And if our default PROOF watermark is getting applied instead:
  1. Be sure that the file you designed to use as a watermark isn't hidden via the Hide Photo checkbox.

  2. Did you accidentally delete the watermark image? Visit the Business tab in your Account Settings  and look under the Branding > Watermarking section to re-apply the correct one.
     

Note: the watermarking feature will not be available while hide owner is active.  

Here's everything you need to know about Watermarking.

Can't find what you're looking for?

Our Support Heroes are ready to help!

Contact Us