Help DeskTroubleshooting › How do I chat with a support hero?

How do I chat with a support hero?

Updated: 04/30/2014

We've got a great chat system that's instant gratification for your help questions. Normally you'll find it in the bottom right corner of your screen, when viewing our help pages:

It's perfect for quick issues and questions that we can answer on the fly. Make sure you have important info like order numbers, links and your account email ready when you talk to us.

Ping us in Chat:

  • Where's my order?

  • Account info or renewals

  • Help on features: watermarks, pricing, uploading, etc. 

  • etc.

Send us an Email:

  • Customization help

  • Really gnarly questions that requires a bit more in-depth info

  • etc

No Chat Box?

Chat is usually available from 8 AM-Noon and 1 PM-5 PM SmugMug Time (Pacific), Monday through Friday (except holidays).  During those times, if it's not there, we've gone to grab more coffee, stretch our legs, or our email volume is unusually high.

No worries. We answer emails 365 days a year, around the clock, so just send us an email the usual way and we'll reply ASAP!