Help DeskUploading and Downloading › How should I prepare videos for my site?

How should I prepare videos for my site?

Updated: 08/29/2016

Our main video help page is located here.

Wanna get serious? We have a great Video Forum for help and Video talk here.

Video Upload

Our video feature accepts videos in just about any video format, including .mov, .AVI, most Mpeg formats, h.264, .m4a, and .m4v. All users can upload up to 20 minutes for each video in full HD (1920x1080). The maximum file size allowed for any video is 3GB.

We recommend using our HTML5 drag-and-drop uploader in Chrome for best results when uploading videos.

We can't convert your videos as fast as we can prepare still images for display, so it could be a while before a video is visible in your gallery.

Video Playback

Playing SmugMug videos requires Adobe Flash Player.

Playback Hardware Requirements

Due to the different playback sizes and thousands of hardware configurations, we can't tell you what exactly you'll need. Running applications and background processes can cause degradation, so be sure to shut down any unneeded applications if problems occur.

Most any computer from the past two to three years will be able to play the HD display size. Those using older computers should select smaller sizes as needed.

Network Requirements

Most broadband internet connections will be able to handle HD playback.  

For slow connections, you may see stops or stutters as the video loads. Check the status bar to see if the playback marker is catching up to the load indicator. If it is, pause the video to allow the video to finish loading. Also, turn off any other unneeded applications that may be using the network connection.  

If problems continue, try a smaller display size. 

SmugMug Video Display Tech Specs

Size Video  Audio 
Full HD  1920X1080 7.2Mbps H.264 Baseline Profile  128kbps 48KHz stereo AAC-LC
Hi-Def 1280x720 3.2Mbps H.264 Baseline Profile 128kbps 48KHz stereo AAC-LC
Mid-Def 960x540 1.8Mbps H.264 Baseline Profile 128kbps 48KHz stereo AAC-LC
iPod/DVD 640x480 1.2Mbps H.264 Baseline Profile 128kbps 48KHz stereo AAC-LC
Web 320x240 512Kbps H.264 Baseline Profile  40kbps 22KHz mono AAC-LC
  • Video resolutions are maximums based on width. Different aspect ratios can result in smaller height resolutions to preserve aspect ratio. 
  • The iPod/DVD and Web display copies are mathematically more square than larger versions. 
  • Native is displayed as an option if the video's natural/original resolution does not exactly match one of our predefined display sizes.

Here's a graphical representation of the display sizes and aspect ratios (not actual size).  Click on this image to download a larger version.