Help DeskTroubleshooting › Why am I having trouble viewing my site or cart?

Why am I having trouble viewing my site or cart?

Updated: 04/17/2014

Cookies!

Does your browser...

  • Keep logging you out?
  • Not remember your favorite gallery style?
  • Not keep items in your shopping cart?

You need cookies!

Cookies are the small & safe files that sites like SmugMug and Amazon use to remember your preferences. They must be enabled for the best features to work.
 

Are you blocking cookies?

Here's how to check on three of our most popular browsers:

I'm using Internet Explorer.

i'm using Firefox

I'm using Safari for Macs

i'm using Chrome - Allow Cookies by Default or create an exception for *.smugmug.com
 

Do you run cookie-blasting software?

Sometimes anti-spyware programs think sites like SmugMug use cookies to monitor your surfing habits. We don't. We don't spam, don't display ads, don't have popups, and don't track you.

You can safely tell your privacy software to allow SmugMug cookies.

Nope, it wasn't cookies.

If SmugMug still isn't working right for you, try one of the other browsers we support, most likely some files your browser stored on your computer became corrupt.
 

Yuck! Tell me how to delete those bad files.

I'm really stumped.

If you're a Power or Pro Smugger and use your own custom URL, you must set up your domain this way or cookies won't work.