Why am I having trouble viewing my site or cart?
Does your browser...
- Keep logging you out?
- Not remember your favorite gallery style?
- Not keep items in your shopping cart?
You need cookies!
Cookies are the small & safe files that sites like SmugMug and Amazon use to remember your preferences. They must be enabled for the best features to work.
Are you blocking cookies?
Here's how to check on three of our most popular browsers:
If using Internet Explorer, choose the Tools menu item, then Internet Options. A small window will display. Select the Privacy tab.
Make sure the privacy slider isn't all the way up. Medium is a good place to be.
Click OK, quit out of Internet Explorer and then re-open it.
If you're using Safari, go to Safari > Preferences. Under the security tab, make sure you have selected Accept Cookies: Always.
i'm using Chrome - Allow Cookies by Default or create an exception for *.smugmug.com
Do you run cookie-blasting software?
You can safely tell your privacy software to allow SmugMug cookies.
Nope, it wasn't cookies.
If SmugMug still isn't working right for you, try one of the other browsers we support, most likely some files your browser stored on your computer became corrupt.
If using IE, go to Tools > Internet Options and the following dialog will appear:
In the center of the dialog you'll see options to Delete Cookies and Delete Files. Try deleting files first and restarting your browser. It's amazing how many problems that fixes. If that doesn't work, delete cookies and restart.
I'm really stumped.
If you're a Power or Pro Smugger and use your own custom URL, you must set up your domain this way or cookies won't work.