Do I need to edit my videos before uploading them?
If your video runs longer than 20 minutes, is larger than 3 GB, or is in an obscure format that we can't process, you'll need to edit it.
My Video Is Too Long
Time to trim it with editing software!
If your computer doesn't have video trimming/editing software installed, there are plenty to choose from, and some are even free! MPEG Streamclip is available for both Macs and PCs and won't cost you a dime. Other popular programs include VirtualDub (also free) and Quicktime Pro (not so free).
My Video Isn't Too Long, But It Isn't Showing Up
SmugMug accepts most video files and converts them automagically to the popular h.264 format. Whether you record video on a point-and-shoot digital camera, a cell phone, or a state-of the-art HD camcorder, we'll handle it 99% of the time.
For that sketchy 1%, we suggest running your video through one of the above-mentioned editors (or one of your choosing) and converting the file to h.264 yourself. This will usually fix the problem. We'll help you do it.
If you'd rather verify your video format before you spend the afternoon adding it to SmugMug, click here for a complete list of what works.
FYI: Because of longer processing times, it could be a while before a video is visible in your gallery.