Can my customer's prints be delivered to me for personal delivery?

Updated: Mar 31, 2014 12:11PM PDT

Thrill your customers by handing them their orders in-person. Nothin' says lovin' like getting sweet service directly from the pro!

Personal delivery

How it works

We're happy to do it all when customers buy from you, but there are some folks who want complete control of their order packaging and delivery.

Now with the flip of a switch we'll mail their orders to you. This gives you the chance to check over each item and to be sure everything is perfect. You can even add your own special packaging if you prefer it over ours.

This is a great opportunity to load up wedding albums with prints or even mount a photo in a frame they've picked out.

When you're done, hand-deliver the order to your client for maximum impact... or ship it to the address that they provided during checkout.

FYI: Personal Delivery won't apply to orders that contain only digital downloads, or to orders that include items from multiple pros.

Two levels of control

  1. First visit the Business tab in your Account Settings, under Branding. You'll see a line for Personal Delivery:

    Personal order delivery

    Click Manage. If you haven't yet set a Customer Contact Email address, we'll walk you through that first. Follow the (very simple) steps to set one up and verify it.

    Next, enter an address where you'll be sure to receive deliveries.

    Personal delivery setup

    The telephone number is just in case we need to reach you. We'll never share this information with your customers.

    Personal delivery enabled

    Once you've set this up, we'll bring you back to your Account Settings. Personal Delivery starts off Disabled but when you're ready, turn it on with a click.

  2. The Account Settings contains the master toggle for your account, but you can fine-tune it for each gallery on your site. Visit your gallery settings:

    In New SmugMug



    In Legacy SmugMug

    Gallery delivery settings

    Scroll down and look under the Printing option. You'll see that you can set the gallery to honor the Account Settings, or you can enable/disable Personal Delivery in just this gallery.

Things to know

  • Our labs require 1-2 business days to process and print your order, and then you'll need to add a few more days for shipping time. Once you receive the package, it's your responsibility to get the goods to your customer. Keep this in mind when quoting delivery times.

  • Both you and your customer will be notified about the Personal Delivery option in the order emails.

  • The order must include at least one item from a gallery enabled with Personal Delivery.

  • Shipping charges are calculated based on your shipping address, not your customer's.

Wait, I changed my mind!

Relax! If the submitted order is held in proof delay and if the shipping charge is the same for you and your client, you can override the Personal Delivery option:

Proof Delay review

Visit the order details in your Sales History area. The order will show a green stamp, but click the "Turn Off Personal Delivery" link and we'll ship it straight to your customer, instead.

If you missed the boat, email us with the order number and we'll do everything we can to help you out.











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