Getting started with selling your photos can seem intimidating. This FAQ round-up should help you test the waters with more ease of mind. We also have lots of great business tips at SmugMug Academy!
Preparing and Adding Files
- What resolution/DPI should I use?
You'll find great information here about how to save your image files. As for DPI? You might be surprised to hear it doesn't matter!
- How do I crop before uploading to fit all products?
No need! Instead, use SmugMug's proof-delay feature to choose an appropriate crop after the order is placed. Read more about proof delay right here.
- Can I upload RAW/PSD/TIF/Any?
Your SmugMug account supports uploading of JPEG, GIF, PNG, and video files within our size limitations. But you can only purchase and sell prints of your JPEG files and video files.
- Do you have FTP? Can you add files for me?
Not at this time, but it's easy to upload yourself! SmugMug has some great upload choices built in for you.
There are also some powerful, third-party uploader options if you want even more variety.
- How can I protect my images?
Excellent question. SmugMug provides lots of image-protection features for you.
- How will my workflow differ if I switch labs for prints?
As a SmugMug Pro, you can choose between four print labs for your portfolio, and choose differently for certain galleries.
Lots of things are different depending on the lab you choose, such as backprinting and color correction. Additionally, each lab provides their own selection of print products and sizes, so be sure to check both and plan accordingly.
- How do I prepare an image for a mounted canvas (EZ Prints), gallery wrap (WHCC), canvas wrap (Bay Photo), or Fine Art Wrap (Loxley)?
You'll find a great general tutorial here.
- What should I set my prices at, and how do I do it?
For the "how" on setting prices, read this help page carefully.
When it comes to deciding what prices to set, that's much more subjective. The Mind Your Own Business section of our DGrin forum has lots of pricing chatter. There you can discuss anything and everything related to the photography biz. Search the existing threads or go ahead and post your own questions.
- How should I set prices if I don't live in the US?
You can choose between ten currencies to display, and we'll remember your choice.
Keep in mind that prints ship from the United States or the UK, depending on the lab you've chosen, and you can get a shipping quote by adding items to your shopping cart and entering your shipping address. Of course, if you opt to sell digital downloads, no shipping is required.
- How do I limit the sizes of prints offered for my gallery/image?
Use gallery and/or image pricing to override the portfolio pricing you have in place. For example, if you'd rather not sell 8x10 glossy prints for a certain gallery, add a gallery price of 0.00. More pricing help.
- How can I prevent "at cost" sales?
SmugBlog to the rescue with the answer!
- How can I change the order my customer just placed?
If you use SmugMug's proof-delay feature, you'll be able to adjust the cropping for each item. You'll even be able to replace the entire image, if you'd like.
However, you cannot modify what is ordered. This includes changing print sizes, quantities, or finishes. If your customer wants to change an order, ask them to email us as soon as possible so we can try to cancel the order before it processes and help them place a new order.
- My customer hasn't received their order, what should they do?
SmugMug guarantees all our prints, no matter what. That includes orders lost or damaged in transit.
Whether your customer typoed their mailing address, a mail carrier was careless, or the neighbor's dog fancied some prints for dinner, we've got your back. Just have your customer email our Support Heroes.
- My customer isn't happy with the prints, how do we resolve this?
SmugMug guarantees all our prints, and our Support Heroes will do everything they can to make sure your customer is thrilled.
Feel free to have your customer email us, and we'll take good care of them. Often, we'll work with you to obtain adjusted images and reprint them at no cost to you or your customer. Occasionally, the images won't make acceptable prints, and we'll ask the customer to return the unsatisfactory prints for a full refund.
- Should I enable color correction?
When in doubt, enable color correction. Our help page explains why.
The automated correction we use for EZ Prints does a great job improving nearly every print. More info here.
The color correction you'd pay for through WHCC, Bay Photo, and Loxley is even better, because a human is looking for color casts or anomalies that software could miss. You'll find the results are consistent and save you lots of hassle with post-processing.
- Can I proof-delay digital downloads?
Currently? No. If you'd like to request this feature, we'd like to hear from you.
- How do I replace an image if it was ordered for multiple items?
Unfortunately, you can't. When you replace an image, it replaces SmugMug's only copy of it, so it will affect all prints from that image in the proof-delayed order.
- Is there a catalog without prices that I can show my customer?
Sure thing. Here's a catalog showing all our labs with no pricing.
- How does shipping work?
Your customer will select a shipping method in the shopping cart, and they'll pay shipping costs in addition to your custom print prices and any applicable taxes. We ship domestically and internationally.
No worries, there's no invoice or mention of pricing in the order packaging.
All merchandise ships through EZ Prints, and you can choose whether you'd like Bay Photo, WHCC, Loxley, or EZ Prints to handle prints. If an order involves products from multiple labs, the shipping cost will also be combined.
- Where can I send my customers for help ordering?
- How can I be sure that my customers can reach me?
The simplest way is to add your email address in the profile section of your Account Settings, or create a special page with all your contact information.
When you fill out the Contact Email section of your Account Settings, found under the My Profile > About Me, we won't publish this information openly on your site. But messages sent via the "Contact" link in your navigation will be forwarded to you there. Customers will only see your email if you reply to their question, or if they purchase your photos.
- How do I stay current on new features?
Subscribe to SmugMug's News Blog. You can get SmugMug news in your inbox as well, if you sign up here to subscribe.
- How do I get paid?
Show us the paperwork, and we'll show you the money!
- Can I use my pro profits for renewal, print orders, or giving the gift of SmugMug?
No, sorry. For accounting purposes, your profits can't be used to apply toward subscription costs.
- Do you offer coupons or package pricing?
We are extremely proud of our great coupons feature! With it, you can create different types of discounts for clients that can be applied toward the total cost of an order.
For packages, look no further.
- What email address should people use to log in with the Assistant Password?
Assistants can use the email address on the account or, even easier, they can simply type your SmugMug nickname in the Email field on the login page. So if your SmugMug site was myphotog.smugmug.com, your assistants could log in with "myphotog" and your assistant password.
- I have more questions. How do I ask them?
Shoot our Heroes an email. We'd love to hear from you.
- Are there any additional charges other than subscription fees I need to worry about?
There are just a few Business-only features that we think are worth the extra buck or two, because they help you make more money. Read about them here.