New to SmugMug

  • Video Introduction to SmugMug

    New to SmugMug? Watch how to get your site started in just 5 minutes: Want to dive a little deeper? We've got just the video for you: Get more dish about SmugMug.

    Apr 07, 2014 03:59PM PDT
  • Which account is right for me?

    Love photos? SmugMug's got four different plans to help you launch your own beautiful website, no matter what you shoot. Each plan lets you upload as many photos as you want, so you never have to choose which memories you love most. You also get gorgeous and fast display of your images, control over viewing sizes and gallery styles, tools for SEO, customizable privacy features, and automatic backups. But there's tons more! Here...

    Apr 07, 2014 04:00PM PDT
  • Do I retain copyright of photos posted on SmugMug?

    Yes, your photos are always your photos. You only grant us permission to use the photos to provide the services you are paying us for, per our Terms of Service.

    Apr 07, 2014 04:06PM PDT
  • How do I get started?

    What should I do first? As with any account, we suggest you create some galleries and upload your photos. Here’s how. Customize Where do I add my brand? The simplest way is to use set up your Profile and add your name, contact email address. social links and a short intro about your business. You can also add your logo via a logo content block using the New SmugMug Customizing tools. I don’t have time to cu...

    Apr 17, 2014 04:31PM PDT
  • What is everything called?

    Themes? Content blocks? What does it all mean? We want to make SmugMug as easy as possible to use, so we deciphered our most commonly used terms to help you figure out what's what around your site. Action Bar (also Header): A menu header that changes based on what mode you are in (e.g., browsing, customizing, organizing); persistent and contextual menu that always follows you around when logged in. /browse: Special page that le...

    Apr 10, 2014 11:35AM PDT
  • How do I upload photos and videos?

    The new uploader for New SmugMug has been made super simple. Create a new gallery or choose to upload to an existing gallery. The new uploader will appear. You can drag and drop photos or videos into the uploader area. Or you can "Click to Browse" to locate photos on your hard drive for uploading. Click one file, hold down the shift key, and click another file to select a group of images to upload together. The default s...

    Apr 09, 2014 12:10PM PDT
  • Which video formats does SmugMug accept?

    Our video feature can upload just about any video format. In general SmugMug can accept popular formats like .mov, .avi, most .mpeg formats, h.264, .m4a, .m4v, and .mts. Below you can find a full list of SmugMug-supported video formats and codecs. If you do not see your file type or codec listed, you'll need to convert the video to a format that SmugMug supports. WMV files may contain some form of Windows Media Video, which we do not ...

    Apr 10, 2014 11:47AM PDT
  • What operating systems and browsers are supported by SmugMug?

    Whether you're managing your own galleries or simply viewing someone's photos, it's a good idea to make sure that the tools you're using are compatible with ours. We're flexible, but if something doesn't look right to you, check the system and browser specifications below. Fully Supported Operating Systems and Browsers: Windows 8: IE10 and IE11; Firefox 4 and above; Chrome 5 and above Windows 7: IE9, IE10, and IE11; Firefox 4 a...

    Apr 11, 2014 01:42PM PDT
  • How does search work?

    The highlights for SmugMug (not Google) searching SmugMug indexes up to 30 keywords per photo.​​ The gallery keywords box (in your gallery settings) will be indexed as long as that gallery also has a description (and is accessible by Public (Everyone), not protected by a password, and has Hello Smuggers set to yes). When you're logged in, your entire SmugMug site will be searchable, regardless of your security or ...

    Mar 31, 2014 11:19AM PDT
  • Pro features worth the extra buck?

    "I have a Business account. What special features might be worth it, even if I have to pay a bit extra for them?" We love that you're a pro photographer using SmugMug. You get a ton of features with your annual (or monthly) subscription, but there may be some additional costs that you accrue, depending on how much profit you make and what features you use. We call those Pro Services, and here's what they are. Q: What Pro Services w...

    Mar 31, 2014 11:20AM PDT
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