• How do I get started with selling?

    Preparing and Adding Files What resolution/DPI should I use? You'll find great information about how to save your image files on SmugMug's wiki. As for dpi? You might be surprised to hear, it doesn't matter! How do I crop before uploading to fit all products? Don't. Instead, use SmugMug's proof-delay feature to choose an appropriate crop after the order is placed. More info here on the wiki. ...

    Apr 17, 2014 08:52PM PDT
  • How do I price photos in order to sell them?

    Pricelists give you the ability to efficiently manage all of your pricing from one place. Each Pricelist is like a bucket, into which you can easily drop galleries to price them. Portfolio Users - (Business Users click here) Portfolio account users can have many price lists. But only one price list is active at a time and applies to all galleries that have printing turned on. Get Started Find your Pricelists man...

    Mar 25, 2014 02:00PM PDT
  • How do I get paid?

    Getting Paid SmugMug will email you every time you make a sale. You can check your sales report in real-time and see every detail of every pro sale you've made. Just choose View Sales History from the tools menu you see at the top of your SmugMug pages when you're logged in. Alternatively, you can find the Business tab in your Account Settings to see a summary, and click Selling to see your Sales History. Show me the mon...

    Apr 17, 2014 04:41PM PDT
  • How do I manage and use coupons?

    After you have set custom prices for prints, Business Account users may wish to create coupons to reward certain customers, issue print credits, grant free shipping, or allow some people to order your prints at cost. All of that can be done by visiting your Account Settings' Business tab, and clicking on Selling. There is no charge for creating coupons and you may create as many as you'd like. To get started, you must have a valid c...

    Mar 25, 2014 02:13PM PDT
  • Can I sell downloads of the videos on my site with a Business membersh...

    Yes, you can now sell up to 5 different sizes of video downloads in both Personal and Commercial licenses. Check out the full details about pricing digital downloads for more info.

    Mar 25, 2014 02:15PM PDT
  • Can I charge state sales tax on print orders?

    US-based Business subscribers who are required to collect state or local sales tax can include sales tax in their pro-priced print orders and wrap it into the order total. Our sales tax tool allows you to choose a state, a tax rate, and specify whether digital content and shipping should be taxed. When you use this tool, any orders shipped to the state you specify will have the applicable sales tax included in the shopping cart. Note...

    Mar 25, 2014 03:19PM PDT
  • What colorspace should my files be in?

    The box of crayons you're given for displaying photos on the web is called sRGB. There are other color spaces, such as Adobe RGB (1998), but no Windows-based browser can display them correctly. The Macintosh browsers Safari and Internet Explorer can, but only under conditions not normally found in everyday browsing. To your right you see the same photo displayed in sRGB (above) and Adobe 98 (below). You'll notice the Adobe version is ...

    Mar 25, 2014 03:19PM PDT
  • How do I correct skin tones?

    First, the bad news: 99% of all customer complaints about printing are related to skin tones. And it's the subject most likely to make photographers weak in the knees. Now for the good: Unlike expressions and poses, which are a matter of taste, there's a simple way to measure skin tones and feel confident they're safely in range. It's not about color accuracy You're probably shocked to read that headline from the company tha...

    Mar 25, 2014 03:20PM PDT
  • Which print labs are available through my SmugMug account?

    Do I get a choice? The photos of Power and Basic subscribers all print through EZ Prints. SmugMug Portfolio and Business account holders can choose to have their prints handled through either EZ Prints, Bay Photo, Loxley, and WHCC . Portfolio users can choose one lab as the default for their website. All orders will print using that lab. Business users can pick a lab for their default but can also specify certain galleries to be...

    Mar 25, 2014 03:21PM PDT
  • Why do prints get returned?

    Photoshop books and forum posts tend to focus on resolution, compression and using color spaces which capture the broadest range of colors. But buyers of prints give dramatically different reasons for returning them. The lesson of millions and millions of prints: The overwhelming reasons prints come back are skin tone, under exposure, and contrast. Choosing a broad color space hurt—not helped—the return rate and was responsib...

    Mar 25, 2014 03:22PM PDT
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