Account Management

  • Where can I see a comparison of account levels?

    Looking for a full features list between the different account levels? Basic, Power, Portfolio and Business Features Chart

    Mar 31, 2014 03:09PM PDT
  • I want to go back to Legacy SmugMug

    Switching to the New SmugMug can be a scary thing. You may have clients waiting to see photos, or you may not have time right now to devote to designing your New SmugMug site. You can preview the New SmugMug by Migrating your site. But once you have migrated, it may appear that you cannot go back to Legacy. Migration does copy your site into the New SmugMug sandbox mode. Once that happens, you cannot turn it off completely. B...

    Mar 31, 2014 03:10PM PDT
  • What do my account settings do?

    This article is for New SmugMug. Click here for help with Legacy SmugMug. Your Account Settings allow you to control whether or not your photos can be publicly viewed and purchased, bought as prints, found in searches and so much more. There are four different types of control settings, and you'll be able to access them from almost any page you're viewing, and they're contextual to your current location. What's that mean? If you're o...

    Mar 31, 2014 03:10PM PDT
  • How do I manage comments on SmugMug?

    This page is for New SmugMug. Click here for help on Legacy SmugMug. As the photographer, the decision to share your photos (or not!) is up to you. There are several site-level and gallery-level sharing settings that you need to be aware of. COMMENT MODERATION: Allows you to approve or delete comments before they are made public Find it in your Account Settings > Stats > Comments > More Details Comment Notification: Re...

    Mar 31, 2014 03:10PM PDT
  • How do I update my profile information?

    This page is for New SmugMug. Click here for Legacy SmugMug. Adding a personal profile is super straight forward. To get started, you'll add your information to the 'My Profile' page under the Me icon in your header tool bar. This opens an overlay page where you'll enter your information. You'll see two tabs. ABOUT ME Add your name. Name your Site. Add your contact email address. Choose a profile photo from the images you've g...

    Mar 31, 2014 03:10PM PDT
  • How do I log in to my account?

    Log in to your account to upload photos and manage your site. Once you're in, you'll see lots of tools, buttons and other goodies that are hidden from your visitors. Find the Login link You can find a Login link at the bottom of most SmugMug pages, including SmugMug's homepage. It looks like this: Am I logged in? If you're already logged in, you'll see this in your header instead: If you see the words ...

    Mar 27, 2014 05:11PM PDT
  • How do I reset or change my account password?

    How Do I Reset My Password? If you have forgotten or lost your password, no worries - you can reset it here: https://secure.smugmug.com/help/resetpass.mg Please enter the email address used to register the account. A new password will be emailed to you right away! I Need To Change My Password You can do that right from within your Account Settings > Account. Just enter your current password, then your new password, verify it, a...

    Mar 27, 2014 05:12PM PDT
  • Can I change my site nickname?

    Sure thing, you can change your nickname. Keep in mind that the old one will no longer work. To change it, go into your Account Settings, then click the Me tab. Now look under Account where you can change the nickname. Your pictures and everything on the site will remain the same except the nickname and website URL.

    Aug 19, 2013 06:53AM PDT
  • How do I upgrade my account?

    You can upgrade at any time in your Account Settings>Me> Subscription tab. There is a "Change Plan" button there that will take you to the upgrade page. Upgrade charges depend on how you paid for the account initially. If you pay by credit card, we prorate the upgrade. If you use the Amazon Payments method, we start you over for a full year at the new level at a discounted rate using what is left over from your previous p...

    Aug 19, 2013 06:53AM PDT
  • How do I downgrade my account?

    If your account level doesn't quite suit your style, visit your Account Settings and find something better. Note that this process will result in paring down the features available to you, based on where you're coming from and where you're going. Visit our Features chart to see a list of what comes with each, just so you're ready. Did you know: We'll automatically apply the unused portion of your subscription fee to your account ...

    Aug 23, 2013 01:37PM PDT
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